Help & FAQs
Find answers about services, orders, payments, accounts and child panels.
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Create a support ticket with the subject Claim $1 Trial Credit. Once approved, the credit is added to your balance for testing a service.
Choose a service, enter the correct profile or post link, add the quantity, check the limits, and submit your order.
Use Mass Order and enter one request per line: Service ID | Link | Quantity. Service IDs are shown on the Services page.
Drip Feed schedules repeated deliveries. Set the quantity per run, total runs, and the interval in minutes.
Part of the requested quantity could not be delivered. The undelivered amount is refunded automatically to your balance.
Start time depends on the selected service. Review its description for quality, limits, start time, and expected speed.
Where a payment-method bonus is active, it is applied automatically to the balance after payment.
The service may need time to process the request. An order may also be too far along to cancel or may not qualify for refill.
Established customers with consistent activity may qualify. Contact support to discuss your account.
Share the referral link in your Affiliates section. When referred users add funds, the applicable reward is credited to your account.
Open Add Funds, select an available payment option, enter the amount, and complete the payment.
If your balance does not arrive shortly, create a support ticket and include your payment reference.
Yes. Send support your deposit reference and the billing details needed on the invoice.
Click the comment timestamp and copy its link address. A valid URL includes both the video ID and the comment ID.
Analytics may update later. Check the reporting dates, allow time for a refresh, then send support a real-time analytics screenshot if needed.
Check YouTube's Spam folder first. If the comment is not there, contact support with the order ID.
These views are delivered through an advertising campaign. Delivery begins after the campaign is created and approved.
Impressions are total views; reach is unique accounts reached; and saves are the number of users who saved a post.
Services work with public profile or post links. Review the service description and limits, keep the target public during delivery, and never share your account password.
Quality varies by service. Some use active users, while others use high-quality or automated profiles. Check the service name and description before ordering.
A refill restores eligible followers, likes, or other metrics that dropped after delivery. Only services marked with refill coverage qualify, and the stated refill period and conditions apply.
Avoid overlapping orders for the same link and service type. Multiple providers can interfere with start counts, delivery tracking, cancellation, and refill eligibility.
Compare the service description, minimum and maximum quantity, quality, start time, delivery speed, refill coverage, and price. Test a smaller quantity when trying a service for the first time.
No. Orders require only the correct public profile, post, video, or channel link. Never give your password to anyone claiming it is needed for delivery.
Open the Services page to see the current platforms and service types. Availability changes as services are added, updated, or temporarily disabled.
Only services specifically labeled refill or non-drop include that coverage. Review the guarantee period and requirements in the service description before ordering.
A service name normally summarizes the platform, service type, quality, speed, refill period, and other limits. Read the full description because abbreviations and guarantees vary between services.
Place Drip Feed orders through the supported Drip Feed option. Do not combine Drip Feed with Mass Order or API requests unless the relevant form or API documentation explicitly supports it.
Refill may be unavailable if the account became private, the username or link changed, the starting count decreased, another provider was used, or the refill period expired.
Use the Cancel option immediately if it is available, then contact support with the order ID. Once processing or delivery has started, changing the link or canceling may not be possible.
Yes, unless the service description says otherwise. Keep the profile or post public and avoid changing the username or link until the order is complete.
Pending means queued; Processing/In progress means delivery has started; Completed means the requested work was processed; Partial means the undelivered portion was refunded; and Canceled means the order stopped and the applicable amount was returned.
Check the service's stated start time and confirm that the link is correct and public. Do not place a duplicate order. If the expected start time has passed, contact support with the order ID.
Refill time depends on the service and provider queue. Submit the refill request once, allow the stated processing time, and contact support if it remains unresolved beyond that period.
Common reasons include an invalid or private link, incorrect format, quantity outside the service limits, an unavailable service, or a conflicting order. The applicable canceled amount is returned to your panel balance.
The Add Funds page shows the payment methods currently available for your account, currency, and region. Use only the options displayed there.
Confirm that you are signed in and that any required account verification is complete. Refresh the page or try another browser, then contact support if access is still unavailable.
Use only payment options and checkout instructions displayed in your account. Verify the amount and destination carefully, and never send funds to an address supplied through an unverified message.
Canceled and partial order amounts are returned to the panel balance. Withdrawal of unused deposited funds depends on the payment method and account terms, so contact support with the payment reference before requesting it.
Use a unique password, keep your email account secure, enable any available security features, review account activity, and never share your password or API key.
Open the API or account settings page while signed in. Treat the API key like a password; do not publish it, and replace it immediately if it is exposed.
A Child Panel is your own branded SMM panel connected to a provider through the API. Open the Child Panel page, prepare a domain, complete the required settings, and submit the order.
The current subscription price is displayed on the Child Panel order page. The subscription covers the panel itself; services purchased for customer orders are charged separately.
Copy the name servers shown on the Child Panel page into your domain registrar's custom DNS or name-server settings. DNS propagation can take time, so wait before submitting repeated requests.
Yes, where supported. Connect the provider with the API key, import the services you want to sell, organize the categories, and set your own customer prices and margins.
Available gateways depend on the panel currency and supported integrations. Configure your own payment methods in the Child Panel admin area so customer payments go to your accounts.
Additional admin accounts may be available on request. Give each administrator only the permissions they need and never share the primary owner account.
Import services from your provider, set customer prices above your provider cost, and keep the difference as your margin. You control your branding, customers, pricing, and promotions.
The panel may be suspended when the subscription expires. Renew it or contact support promptly to restore access and confirm the applicable data-retention period.
Yes, if the Child Panel supports multiple provider connections. Add each provider separately, map the correct services, and monitor provider balances and service availability.
You can customize supported branding and theme options such as the logo, colors, pages, and layout. Advanced changes depend on the panel's theme and customization access.
Domain or currency changes may require support and can be limited after activation. Configure the new domain's name servers first, then contact support before making the change.